Return & Refund Policy

Last Updated: August 19, 2026

At Cyberpunk Jacket, we want you to be satisfied with your purchase. This Return & Refund Policy explains when you may request a return, how to start a return, who is responsible for return shipping, and how refunds are processed.

Please read this policy carefully before making a purchase.

1. Return Window

We accept eligible return requests within 14 calendar days from the date your order is delivered.

To be eligible for a return, you must contact us within the applicable return period and follow the return instructions provided by our customer support team.

Returns requested after the applicable return period may not be accepted unless required by applicable law.

2. Eligibility for Returns

To be eligible for a return, the item must generally:

  • Be in its original condition
  • Be unworn and unused
  • Not have been washed, altered, damaged, or modified
  • Include original tags, where applicable
  • Include original packaging, where applicable
  • Be returned with the order information or proof of purchase

We may inspect returned products before approving a refund or exchange.

3. Returns for Change of Mind

We accept eligible returns for reasons such as:

  • The customer ordered the wrong size
  • The customer changed their mind
  • The customer no longer wants the item
  • The customer ordered the wrong product

These returns must meet all eligibility requirements stated in this policy.

Return shipping costs for change-of-mind or sizing-related returns are paid by the customer.

4. Incorrect, Damaged, or Defective Items

If you receive:

  • A damaged item
  • A defective item
  • The wrong item
  • An incorrect size or product caused by an error on our part

please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging, where relevant

After reviewing the issue, we may offer an appropriate solution, such as a replacement, exchange, or refund.

5. How to Request a Return

To request a return, contact us at:

Email: contact@cyberpunkjacket.us

Please include:

  • Full name
  • Order number
  • Email address used for the order
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Do not send an item back before receiving return instructions from our customer support team.

6. Return Shipping

Customers are responsible for return shipping costs for returns due to wrong size, change of mind, or personal preference. If we send an incorrect, damaged, or defective item, Cyberpunk Jacket will cover the applicable return shipping cost.

7. Return Method

Eligible returns must be sent back using the return method and return address provided by our customer support team.

Return Method: By mail

Customers should use a trackable shipping service where available and keep proof of shipment until the return has been completed.

8. Refund Process

Once we receive your returned item, we will inspect it to determine whether it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method, unless otherwise required by applicable law or agreed with the customer.

Refund processing time: 10–15 business days after the return has been approved.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

9. Refund Amount

For an approved return, the refund amount will be determined according to the circumstances of the return and the terms stated in this policy.

Restocking fee: No restocking fee

Any applicable deductions or fees will be clearly communicated where required.

10. Shipping Charges and Refunds

We offer free shipping on eligible orders. Since no separate shipping charge is collected from the customer at checkout, there is no original shipping fee to refund.

For eligible returns, return shipping costs are handled according to our Return Shipping policy. Customers are responsible for return shipping costs for returns due to wrong size, change of mind, or personal preference. If an item is damaged, defective, or incorrectly sent due to an error on our part, Cyberpunk Jacket will cover the applicable return shipping cost.

11. Exchanges

If you need a different size or replacement item, please contact us before sending your order back.

Exchanges are subject to:

  • Product availability
  • Return eligibility
  • The applicable return period

Exchange shipping: state your actual exchange shipping terms.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

12. Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been worn or used
  • Items that have been washed
  • Items that have been altered or modified
  • Items damaged through customer misuse
  • Items missing required tags or packaging
  • Custom-made or personalized products, if applicable
  • Any other genuinely non-returnable products

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

13. Returns That Do Not Meet Requirements

If a returned item does not meet the eligibility requirements, we may be unable to issue a refund or exchange.

Where appropriate, we may contact you regarding the condition of the returned item and explain the available options.

14. Lost or Damaged Return Packages

Customers are responsible for ensuring that returned packages are properly packaged and sent using the required return method.

Where the customer is responsible for return shipping, we recommend using a trackable shipping service and keeping proof of shipment.

If a return package is lost or damaged while being returned, responsibility will depend on the applicable shipping arrangements and circumstances.

15. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Cancellation requests are subject to our Cancellation Policy and the processing status of your order.

If an order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

16. International Returns

For international orders, customers may be responsible for return shipping costs, customs requirements, duties, taxes, or other charges associated with returning an item, unless the return is due to an error, damaged item, defective item, or applicable law requires otherwise.

International customers should contact us before returning an item so we can provide the correct return instructions.

17. Refund Delays

If your refund has been approved but has not appeared in your account within the expected timeframe, please first check with your bank or payment provider.

If the refund still has not appeared after the applicable processing period, contact us with your order details and we will assist you.

18. Contact Us

For return or refund assistance, please contact:

Business Name: Cyberpunk Jacket
Email: contact@cyberpunkjacket.us
Phone: +17163056384
Business Address: 5900 Balcones Drives, STE 100 Austin, TX 78731 USA
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM

Please include your order number when contacting us about an existing order.

Important Information

This Return & Refund Policy should be read together with our:

Where applicable, customers retain any mandatory rights provided by the consumer protection laws that apply to their purchase.