Shipping policy

Last Updated: August 19, 2026

At Cyberpunk Jacket, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Free Shipping

We offer free shipping on eligible orders.

Customers will not be charged a separate shipping fee for eligible orders at checkout.

Any applicable taxes, customs duties, import fees, or other charges that may be imposed by the destination country are separate from shipping charges and may be the customer’s responsibility where applicable.

2. Where We Ship

We offer worldwide shipping to customers in most countries and regions around the world.

Our international shipping service includes destinations such as the United States, United Kingdom, Canada, Germany, Australia, France, Italy, Spain, and many other countries.

Shipping availability may vary for certain remote locations or destinations subject to carrier restrictions, customs regulations, or applicable laws.

If your country is available at checkout, we can ship your order to that destination.

If you are unsure whether we ship to your location, please contact our customer support team before placing your order.

3. Order Processing Time

Orders are generally processed within 4–5 business days after payment has been successfully received.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Processing may take longer during:

  • Weekends and public holidays
  • Sales or promotional periods
  • High-volume order periods
  • Unexpected operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to provide an update.

4. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is approximately:

7–8 business days

Delivery times may vary depending on:

  • Destination country
  • Shipping carrier
  • Customs processing
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Unexpected carrier delays

Estimated delivery times are not guaranteed unless a specific guaranteed delivery service has been purchased and stated at checkout.

5. Shipping Carrier

Orders may be shipped using an appropriate shipping carrier based on the destination and available service.

The carrier may vary depending on the customer’s location.

Where tracking is available, tracking information will be provided after the order has been shipped.

6. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking number provided to check the status of your shipment through the relevant carrier’s tracking system.

If you have not received tracking information within the expected timeframe, please contact our customer support team with your order number.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

  • Full name
  • Street address
  • Apartment/unit number, if applicable
  • City
  • State/province/region
  • Postal/ZIP code
  • Country
  • Contact phone number, where required

Cyberpunk Jacket is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delivery Delays

Although we work with shipping carriers to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays can result from:

  • Customs inspections
  • Carrier disruptions
  • Severe weather
  • Public holidays
  • Incorrect address information
  • High shipping volumes
  • Events outside our reasonable control

If your package is delayed, please check the tracking information first. You may also contact us for assistance.

9. Customs, Duties, and Import Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

These charges are determined by the destination country’s authorities and are separate from our free shipping offer.

Where applicable, customers are responsible for any customs duties, import taxes, or other destination-country charges unless otherwise stated at checkout or required by applicable law.

Customers are encouraged to check their local customs requirements before placing an international order.

10. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier where appropriate.

If the package still cannot be located, contact us with your order number and tracking information so we can assist with the investigation.

If a shipment is confirmed as lost by the carrier, we will review the situation and provide an appropriate solution according to our policies and applicable law.

11. Damaged Packages or Products

If your package arrives visibly damaged, or the product inside is damaged, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging
  • A description of the damage

We will review the issue and assist you according to our Refund & Return Policy.

12. Incorrect or Incomplete Orders

If you receive an incorrect product, incorrect size, or an item is missing from your order, please contact us promptly.

Provide your order number and relevant details so that we can investigate the issue and provide an appropriate solution.

If the error was caused by Cyberpunk Jacket, we will handle the issue according to our Refund & Return Policy.

13. Multiple Items in One Order

If your order contains multiple products, items may be shipped together or separately depending on product availability, fulfillment, and shipping arrangements.

If items are shipped separately, tracking information may be provided for each shipment where available.

14. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible after placing the order.

We will do our best to accommodate requests before the order is processed or shipped.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Please review our Cancellation Policy for additional information.

15. Delivery to Remote Areas

Delivery to remote or hard-to-reach locations may require additional time.

Estimated delivery times may vary depending on the destination and carrier service availability.

If a carrier cannot deliver to a particular location, we may contact the customer to arrange an alternative delivery solution where possible.

16. Contact Us About Shipping

If you have questions about shipping or the delivery of your order, please contact us:

Business Name: Cyberpunk Jacket
Email: contact@cyberpunkjacket.us
Phone: +17163056384
Business Address: 5900 Balcones Drives, STE 100 Austin, TX 78731 USA
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM

Please include your order number when contacting us about an existing order.

Quick Shipping Information

Shipping Cost: Free shipping on eligible orders

Processing Time: 4–5 business days

Estimated Delivery:7–8 business days after processing

Tracking: Available where provided by the shipping carrier

International Shipping: Yes

Customs & Import Charges: Customer responsibility where applicable

Related Policies

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